8/5/2023 0 Comments 7 key active listening skills![]() ![]() ![]() If these sorts of behaviors would require a significant habit change, you can instead, let people know at the beginning of a conversation that you’re on the non-reactive side, and ask for their patience and understanding. Offer nonverbal cues that you’re listening - but only if it comes naturally to you.Įye contact, attentive posture, nodding and other nonverbal cues are important, but it’s hard to pay attention to someone’s words when you’re busy reminding yourself to make regular eye contact. Use this tool only when you need to check your own comprehension - and say, explicitly, “I’m going to put this in my own words to make sure I understand.” 3. ![]() Rephrasing what your interlocutor has said, however, can increase both emotional friction and the mental load on both parties. Multiple studies have shown that direct repetition works, even though it may feel unnatural. Don’t “put it in your own words” unless you need to. It makes the other person feel listened to, keeps you on track during the conversation, and provides a pause for both of you to gather thoughts or recover from an emotional reaction. If you remember nothing else, remember this simple practice that does so much. Repeat people’s last few words back to them. Here’s a “cheat sheet” with nine helpful tips: 1. However, even minor improvements can make a big difference in your listening effectiveness. Getting good at active listening is a lifetime endeavor.
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